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Exam 2: The Evolution of Management

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Question 1

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_____, written by Gary Hamel, was selected by Amazon.com as the best business book of 2007.

A) Managing Across Borders: The Transnational Solution
B) In Search of Excellence
C) The Fifth Dimension: The Art and Practice of the Learning Organization
D) The Future of Management
E) Good to Great

F) A) and C)
G) A) and B)

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Question 2

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Which of the following is a contemporary approach to management?

A) Scientific management
B) Human relations
C) Administrative management
D) Systematic management
E) Quantitative management

F) None of the above
G) A) and B)

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Question 3

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Scenario C. Use the information given below to answer the following questions. Karen, an intelligent, enthusiastic, and hardworking person, recently joined a company. Despite working well, she was constantly yelled at by her manager. In addition, her manager expected her to submit a report of her activities at the end of each day. He also checked on Karen at frequent intervals during the day to see how her work was progressing. After a few months of such treatment, Karen began to lose interest in her work. She began to frequently miss deadlines and the quality of her work deteriorated. -In the context of the above scenario, the phenomenon in which Karen meets her manager's expectations by behaving in an irresponsible manner is known as a(n) :

_____, a major organizational behaviorist, recommended greater autonomy and better jobs for workers.

In the context of contemporary approaches to management, research on sociotechnical systems theory was a precursor to the total quality management (TQM) movement.

The ex-CEO of General Electric, _____, is widely viewed as having mastered "all of the critical aspects of leadership: people, process, strategy and structure."

In the context of modern contributors, one of the major contributions of _____ was the need for organizations to set clear objectives and establish the means of evaluating progress toward those objectives.

One of the fourteen principles of management identified by Henri Fayol was the subordination of individual interest to the general interest.

In the context of classical approaches to management, which of the following is a principle of the human relations approach?

In the context of contemporary approaches to management, research on _____ promoted the use of teamwork and semiautonomous work groups as important factors for creating efficient production systems.

The opportunities for mass production created by the industrial revolution spawned intense and systematic thought about management problems and issues.

Scenario A. Use the information given below to answer the following questions. Sarah, a manager in a company, had to complete an important project that had a "near impossible" deadline. Instead of assuming that offering financial incentives would be the best way to get the work done, she devoted some time to understand what motivated each of her team members to work harder. She found that some people craved recognition more than money, whereas others wanted more influence in the organization. With this information, she was able to offer the right incentive to each person. As a result, her team was able to meet the deadline. -In the context of the above scenario, which of the following approaches to management does Sarah subscribe to?

Which of the following is a drawback of the bureaucratic approach to management?

In the context of modern contributors, Jim Collins discovered that "level 5 leaders" often leave enduring legacies without drawing a lot of attention to themselves.

Abraham Maslow suggested that the most basic human need(s) is/are the:

The _____ refutes universal principles of management by stating that a variety of factors, both internal and external to the firm, may affect the organization's performance.

Competitive Strategy: Creating and Sustaining Superior Performance is a book written by _____, a Professor at Harvard University, who is an influential expert on competitive strategy.

_____ is a contemporary management approach that studies and identifies management activities that promote employee effectiveness by examining the complex and dynamic nature of individual, group, and organizational processes.

When a manager treats employees as lazy, unmotivated, and in need of tight supervision; then the employees eventually meet the manager's expectations by acting that way. According to Douglas McGregor, this is known as a:

In the context of the human relations approach to management, describe the Hawthorne studies and the Hawthorne Effect.