Question 1

Which of the following cultural diversity arguments states that heterogeneity potentially produces better decisions through a wider range of perspectives?

Accepted Answer

A)  System flexibility argument
B)  Marketing argument
C)  Employee attraction and retention argument
D)  Problem-solving argument
E)  Creativity argumentF) A) and D)
G) A) and E)

Question 2

The skills and motivation of a company's internal labor force determine the need for training and development practices and the effectiveness of the company's compensation and reward systems.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is true about a strategic architect?

Accepted Answer

A)  Facilitates change
B)  Recognizes business trends and their impact on the business
C)  Implements workplace policies conducive to work environment
D)  Develops talent and designs reward systems
E)  Understands how business makes moneyF) B) and E)
G) A) and B)

Question 4

Which of the following HRM practices, supporting high-performance work systems, is associated with allowing employees to use a variety of skills?

Accepted Answer

A)  Work design
B)  Performance management
C)  Training
D)  Staffing
E)  CompensationF) A) and B)
G) All of the above

Question 5

Which of the following cultural diversity arguments states that companies with the best reputations for managing diversity will win the competition for the best personnel?

Accepted Answer

A)  System flexibility argument
B)  Marketing argument
C)  Employee attraction and retention argument
D)  Problem-solving argument
E)  Creativity argumentF) None of the above
G) B) and D)

Question 6

Corporate cultures within companies that successfully implement TQM typically emphasize individualism, hierarchy, accountability, and profits.

Accepted Answer

A) True 
 B)False

Question 7

Mentoring relationships is an example of _____ capital.

Accepted Answer

A)  social
B)  customer
C)  human
D)  intellectual
E)  financialF) C) and D)
G) B) and D)

Question 8

To be effective, balanced scorecards must be customized by companies to fit different market situations, products, and competitive environments.

Accepted Answer

A) True 
 B)False

Question 9

Hammer and Nail Co. has offices around the globe. Its teams are separated by time, geographic distance, culture, and/or organizational boundaries, and almost rely exclusively on technology for interaction between team members. Its teams are:

Accepted Answer

A)  virtual teams.
B)  geographically-concentrated teams.
C)  lean teams.
D)  teleworker teams.
E)  learning organizational teams.F) A) and E)
G) C) and D)

Question 10

Managing cultural diversity involves:

Accepted Answer

A)  enforcing EEO rules.
B)  creating separate career tracks for employees with families.
C)  establishing a strong affirmative action policy.
D)  creating a workplace that makes it comfortable for employees of all backgrounds to be creative and innovative.
E)  Excluding generational issues.F) A) and E)
G) A) and C)

Question 11

Implementation of _____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Accepted Answer

A)  six sigma
B)  total quality management
C)  quality control
D)  process decision program chart
E)  activity network diagramF) A) and C)
G) A) and D)

Question 12

Which of following is true about lean thinking?

Accepted Answer

A)  It is a way to do more with less effort, time, equipment, and space.
B)  It is a way to compete for quality awards and certification.
C)  It includes offering no-frills goods and services to customers.
D)  It is working for zero inventories.
E)  It results in moving employees to avoid production wastage.F) B) and C)
G) B) and D)

Question 13

Which of the following HRM practices, supporting high-performance work systems, is associated with employees participating in peer interviews?

Accepted Answer

A)  Work design
B)  Performance management
C)  Training
D)  Staffing
E)  CompensationF) A) and D)
G) C) and D)

Question 14

Discuss three trends that are changing the HRM function. How and why has the role of HRM changed?

Accepted Answer

The amount of time that the HRM function...

Question 15

A(n) _____ contract describes what an employee expects to contribute and what the company will provide to the employee for these contributions.

Accepted Answer

A)  employer
B)  employee
C)  psychological
D)  job
E)  officialF) A) and B)
G) B) and E)

Question 16

Advances in technology have allowed HR services to be offered more on a self-service basis than in the past.

Accepted Answer

A) True 
 B)False

Question 17

Trade secrets is an example of _____ capital.

Accepted Answer

A)  social
B)  customer
C)  human
D)  intellectual
E)  financialF) B) and E)
G) A) and C)

Question 18

Which of the following areas of the legal environment has influenced HRM practices over the past 25 years?

Accepted Answer

A)  Equal employment opportunity
B)  Executive compensation
C)  Product liability
D)  Patent infringement
E)  Labor relationsF) A) and B)
G) All of the above

Question 19

The practice of having another company provide services traditionally associated with the administrative role of HR is known as:

Accepted Answer

A)  e-commerce.
B)  empowering.
C)  contracting.
D)  benchmarking.
E)  outsourcing.F) C) and D)
G) B) and C)

Question 20

Discuss the balanced scorecard approach of measuring stakeholder performance.

Accepted Answer

The balanced scorecard gives managers an...

Exam 1: Human Resource Management: Gaining a Competitive Advantage

Hammer and Nail Co. has offices around the globe. Its teams are separated by time, geographic distance, culture, and/or organizational boundaries, and almost rely exclusively on technology for interaction between team members. Its teams are:

Correct AnswerverifiedShow Answer

Implementation of _____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Correct AnswerverifiedShow Answer

The skills and motivation of a company's internal labor force determine the need for training and development practices and the effectiveness of the company's compensation and reward systems.

Correct AnswerverifiedShow Answer

Which of the following HRM practices, supporting high-performance work systems, is associated with allowing employees to use a variety of skills?

Correct AnswerverifiedShow Answer

The practice of having another company provide services traditionally associated with the administrative role of HR is known as:

Correct AnswerverifiedShow Answer

Which of following is true about lean thinking?

Correct AnswerverifiedShow Answer

Which of the following HRM practices, supporting high-performance work systems, is associated with employees participating in peer interviews?

Correct AnswerverifiedShow Answer

Trade secrets is an example of _____ capital.

Correct AnswerverifiedShow Answer

Advances in technology have allowed HR services to be offered more on a self-service basis than in the past.

Correct AnswerverifiedShow Answer

Managing cultural diversity involves:

Correct AnswerverifiedShow Answer

Corporate cultures within companies that successfully implement TQM typically emphasize individualism, hierarchy, accountability, and profits.

Correct AnswerverifiedShow Answer

Which of the following cultural diversity arguments states that companies with the best reputations for managing diversity will win the competition for the best personnel?

Correct AnswerverifiedShow Answer

Discuss three trends that are changing the HRM function. How and why has the role of HRM changed?

Correct AnswerverifiedThe amount of time that the HRM function...View AnswerShow Answer

Mentoring relationships is an example of _____ capital.

Correct AnswerverifiedShow Answer

Which of the following areas of the legal environment has influenced HRM practices over the past 25 years?

Correct AnswerverifiedShow Answer

Which of the following cultural diversity arguments states that heterogeneity potentially produces better decisions through a wider range of perspectives?

Correct AnswerverifiedShow Answer

To be effective, balanced scorecards must be customized by companies to fit different market situations, products, and competitive environments.

Correct AnswerverifiedShow Answer

Discuss the balanced scorecard approach of measuring stakeholder performance.

Correct AnswerverifiedThe balanced scorecard gives managers an...View AnswerShow Answer

Which of the following is true about a strategic architect?

Correct AnswerverifiedShow Answer

A(n) _____ contract describes what an employee expects to contribute and what the company will provide to the employee for these contributions.

Correct AnswerverifiedShow Answer

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The amount of time that the HRM function...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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The balanced scorecard gives managers an...
View Answer

Correct Answer
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Correct Answer
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