FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 7: Managing Employee Performance

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 31

True/False

Review LaterAdd Note

Review Later

According to a survey of employees in Fortune 500 companies,both managers and employees really like performance evaluations.

A) True
B) False

Correct Answer

verified

Show Answer

Question 32

Multiple Choice

Review LaterAdd Note

Review Later

Use consultative coaching when:

A) federal regulations dictate the solution to the problem.
B) there are "right" answers to the problem.
C) time pressure is critical.
D) the problem continues to reappear.
E) the employee is a novice and needs to be given a lot of structure.

F) None of the above
G) A) and D)

Correct Answer

verified

Show Answer

Question 33

Multiple Choice

Review LaterAdd Note

Which of the following statements is the best comparison between absolute and relative assessment standards?

Jack Silver,head of software development and maintenance for a large financial institution,has had a very bad week.He sighs as he looks at his calendar.Tomorrow is Wednesday.He had a great weekend,golfing with his buddies.That ended at 11 a.m.on Monday morning when he found his star employee,Tracy,waiting outside his office when he arrived at work.Jack smiled and ushered her into his office."How's everything? Great weather this weekend,wasn't it?" Tracy sputtered incoherently as he gestured for her to sit in a side chair.Jack looked concerned,"Is anything wrong? Are your children OK? You don't look so good.Have you been sleeping OK?" Tracy handed him a sealed envelope,took a deep breath and said,"I have been here for 67 hours straight,trying to work out the network meltdown that happened Friday afternoon.I have asked you for months for an assistant,for enough additional gear to make the system redundant,for training for the rookies you gave me last year.I give up." Jack handed her a cup of coffee and fiddled with the sealed envelope.He looked alarmed as he said,"You have always been my go-to girl.I can count on you to fix anything around here.Other people,like Jeff,need more money,more time,and more people to get the job done.You do a fantastic job with almost nothing! What do you need this time? To get the system back up?" Tracy said,"The system is up.For now." Jack smiled,"See.You are the best! That's what that banner at the recognition banquet said,'TRACY IS THE BEST!!!' So,we are good to go?" The smile faded as he opened the envelope.Jack looked confused."You quit? Today? After all I have done for you?" Tracy placed her keys gently on Jack's desk,"I am out of here.I already talked to human resources and got clearance to remove all my stuff.I officially gave you four week's notice.I am taking four of the weeks of carryover vacation I have not been able to take while working for you." After Tracy left,Jack sat quietly,polishing his favorite golf club for a long time.Then he walked over to Millie's office in human resources.Please refer to this scenario for the following question. Which one of Bruce Tulgan's management basics pinpoints Jack's mismanagement of Tracy?

Skill deficiency is the only performance problem category for which training is a solution.

Affective commitment is a desire to stay with the organization because the costs of leaving outweigh the benefits.

"A year back you were performing great,but then your performance suddenly dropped and has not improved since.You seem lazy and incompetent.You need to be more like Tyler,your co-worker and our group's star performer." Assess this managerial feedback in light of the critical elements of an effective feedback.

Identify a few myths of performance management.

Effective feedback includes a statement regarding ways to improve the behavior toward performance.

Good managers should distribute rewards and punishments fairly.

Which of the following statements about mentoring and coaching is true?

Jack Silver,head of software development and maintenance for a large financial institution,has had a very bad week.He sighs as he looks at his calendar.Tomorrow is Wednesday.He had a great weekend,golfing with his buddies.That ended at 11 a.m.on Monday morning when he found his star employee,Tracy,waiting outside his office when he arrived at work.Jack smiled and ushered her into his office."How's everything? Great weather this weekend,wasn't it?" Tracy sputtered incoherently as he gestured for her to sit in a side chair.Jack looked concerned,"Is anything wrong? Are your children OK? You don't look so good.Have you been sleeping OK?" Tracy handed him a sealed envelope,took a deep breath and said,"I have been here for 67 hours straight,trying to work out the network meltdown that happened Friday afternoon.I have asked you for months for an assistant,for enough additional gear to make the system redundant,for training for the rookies you gave me last year.I give up." Jack handed her a cup of coffee and fiddled with the sealed envelope.He looked alarmed as he said,"You have always been my go-to girl.I can count on you to fix anything around here.Other people,like Jeff,need more money,more time,and more people to get the job done.You do a fantastic job with almost nothing! What do you need this time? To get the system back up?" Tracy said,"The system is up.For now." Jack smiled,"See.You are the best! That's what that banner at the recognition banquet said,'TRACY IS THE BEST!!!' So,we are good to go?" The smile faded as he opened the envelope.Jack looked confused."You quit? Today? After all I have done for you?" Tracy placed her keys gently on Jack's desk,"I am out of here.I already talked to human resources and got clearance to remove all my stuff.I officially gave you four week's notice.I am taking four of the weeks of carryover vacation I have not been able to take while working for you." After Tracy left,Jack sat quietly,polishing his favorite golf club for a long time.Then he walked over to Millie's office in human resources.Please refer to this scenario for the following question. Why did Tracy quit?

Everyone around the office knows Julia as the "organizational cynic." As her new manager,outline a few steps you will take to improve her attitude.

____________ commitment represents an emotional attachment to the organization.

Once hired,an employee should be retained for a long period of time even if performance remains below standard.Is this statement correct?

The central tendency error in observing performance refers to consistently rating groups of employees as all high performers,or as all low performers.

What are the essential elements of performance management? Which of those elements does a manager has the least control on?

Which of the following is the final step in a performance improvement discussion?

You are a manager at an energy consulting firm.One of your key job tasks is to periodically evaluate the relationship of consultants with their clients.What kind of assessment would you use?

Efficiency refers to the results an employee achieves.