Question 1

One difference between managers and leaders is that managers strive to achieve stability while leaders embrace change.

Accepted Answer

A) True 
 B)False

Question 2

Eve is a manager of a medium-sized insurance company. She is currently involved in redesigning her department to ensure that employees and other resources can respond more quickly and efficiently to the needs of its customers. Eve's efforts are part of the organizing function of management.

Accepted Answer

A) True 
 B)False

Question 3

When setting standards used in controlling, it is better to simply state general goals such as "better quality" or "higher levels of consumer satisfaction" than it is to spend a lot of time and effort developing more specific standards.

Accepted Answer

A) True 
 B)False

Question 4

Top managers at Today's Finds department store found their employees do not really share a common sense of purpose nor do they have a common set of values. This suggests that top management has not provided a clear vision for the firm.

Accepted Answer

A) True 
 B)False

Question 5

Supervisory managers are those who directly oversee the activities of workers and evaluate their daily performance.

Accepted Answer

A) True 
 B)False

Question 6

Researchers have determined that all effective leaders have similar traits.

Accepted Answer

A) True 
 B)False

Question 7

As a manager with D-Lighting Industries, part of Darius' job is to make specific short-term decisions about what his department must do to achieve D-Lighting's long-term success. Darius is involved in

Accepted Answer

A)   strategic planning.
B)   contingency planning.
C)   tactical planning.
D)   complimentary planning.E) B) and D)
F) C) and D)

Question 8

The amount of data gathered has grown so much that the term big data is used to describe the vast amount of information available.

Accepted Answer

A) True 
 B)False

Question 9

The type of planning that is concerned with developing detailed short-term actions about what is to be done, who is to do it, and how it is to be done is known as ________ planning.

Accepted Answer

A)   strategic
B)   contingency
C)   first-line
D)   tacticalE) B) and D)
F) B) and C)

Question 10

Because of the complex nature of their jobs, top managers spend most of their time developing and using technical skills.

Accepted Answer

A) True 
 B)False

Question 11

Savannah, CEO of SmartServe, encourages employees to discuss management issues with the her and to work together to resolve those issues in a democratic manner. Which of the following statements would the Savannah most likely make?

Accepted Answer

A)   The key to SmartServe staying on top in a high-tech industry is not wasting time checking out what other firms do, but to act immediately on my directives.
B)   In a high-tech business, it is more important to invest in technology than to invest in people.
C)   The key to keeping talented employees loyal to SmartServe is to use a participative management style and treat them with respect, value their ideas, give them the resources they need, and expect great things from them.
D)   Spending a lot of money to buy out competitors for their technology is likely to backfire, because SmartServe is a leader in technology development.E) C) and D)
F) All of the above

Question 12

Decision making occurs in all management functions.

Accepted Answer

A) True 
 B)False

Question 13

A statement about why an organization exists and what it is trying to achieve is called the organization's directive.

Accepted Answer

A) True 
 B)False

Question 14

In order for standards to be useful in the controlling process, they must have certain characteristics. One of these characteristics is that they must be

Accepted Answer

A)   nonspecific.
B)   redundant.
C)   included in the mission statement.
D)   attainable.E) A) and B)
F) C) and D)

Question 15

Which of the following would be a concern addressed in a strategic plan?

Accepted Answer

A)   Should the firm make a long-term commitment to expand into new markets?
B)   Which specific jobs should be assigned to each employee?
C)   How much output should be produced this week in a given production facility?
D)   Which computer software package should the firm's human resources office use to manage the payroll?E) All of the above
F) A) and C)

Question 16

Susan is part of the top management team at Nimbus Rain Gear, a company that produces umbrellas, raincoats, hats, and all-weather shoes. As a member of top management, Susan is more likely to be involved in strategic planning than in tactical planning.

Accepted Answer

A) True 
 B)False

Question 17

________ is the management function that involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives.

Accepted Answer

A)   Controlling
B)   Outsourcing
C)   Organizing
D)   CoordinatingE) B) and C)
F) A) and B)

Question 18

Many cities and businesses are now developing contingency plans to respond to potential terrorist attacks.

Accepted Answer

A) True 
 B)False

Question 19

As a manager, two of Summer's greatest strengths are her ability to clearly communicate goals and her ability to guide, coach, and motivate her employees. Based on these strengths, ________ is a management function that Summer is likely to be good at performing.

Accepted Answer

A)   controlling
B)   planning
C)   leading
D)   organizingE) A) and B)
F) None of the above

Question 20

Goals tend to be broad and focus on the long term while objectives tend to be specific and more short-term in their focus.

Accepted Answer

A) True 
 B)False

Exam 7: Management and Leadership

When setting standards used in controlling, it is better to simply state general goals such as "better quality" or "higher levels of consumer satisfaction" than it is to spend a lot of time and effort developing more specific standards.

Correct AnswerverifiedShow Answer

Goals tend to be broad and focus on the long term while objectives tend to be specific and more short-term in their focus.

Correct AnswerverifiedShow Answer

In order for standards to be useful in the controlling process, they must have certain characteristics. One of these characteristics is that they must be

Correct AnswerverifiedShow Answer

Many cities and businesses are now developing contingency plans to respond to potential terrorist attacks.

Correct AnswerverifiedShow Answer

A statement about why an organization exists and what it is trying to achieve is called the organization's directive.

Correct AnswerverifiedShow Answer

As a manager, two of Summer's greatest strengths are her ability to clearly communicate goals and her ability to guide, coach, and motivate her employees. Based on these strengths, ________ is a management function that Summer is likely to be good at performing.

Correct AnswerverifiedShow Answer

Because of the complex nature of their jobs, top managers spend most of their time developing and using technical skills.

Correct AnswerverifiedShow Answer

Savannah, CEO of SmartServe, encourages employees to discuss management issues with the her and to work together to resolve those issues in a democratic manner. Which of the following statements would the Savannah most likely make?

Correct AnswerverifiedShow Answer

As a manager with D-Lighting Industries, part of Darius' job is to make specific short-term decisions about what his department must do to achieve D-Lighting's long-term success. Darius is involved in

Correct AnswerverifiedShow Answer

Susan is part of the top management team at Nimbus Rain Gear, a company that produces umbrellas, raincoats, hats, and all-weather shoes. As a member of top management, Susan is more likely to be involved in strategic planning than in tactical planning.

Correct AnswerverifiedShow Answer

Top managers at Today's Finds department store found their employees do not really share a common sense of purpose nor do they have a common set of values. This suggests that top management has not provided a clear vision for the firm.

Correct AnswerverifiedShow Answer

One difference between managers and leaders is that managers strive to achieve stability while leaders embrace change.

Correct AnswerverifiedShow Answer

________ is the management function that involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives.

Correct AnswerverifiedShow Answer

The amount of data gathered has grown so much that the term big data is used to describe the vast amount of information available.

Correct AnswerverifiedShow Answer

The type of planning that is concerned with developing detailed short-term actions about what is to be done, who is to do it, and how it is to be done is known as ________ planning.

Correct AnswerverifiedShow Answer

Eve is a manager of a medium-sized insurance company. She is currently involved in redesigning her department to ensure that employees and other resources can respond more quickly and efficiently to the needs of its customers. Eve's efforts are part of the organizing function of management.

Correct AnswerverifiedShow Answer

Researchers have determined that all effective leaders have similar traits.

Correct AnswerverifiedShow Answer

Supervisory managers are those who directly oversee the activities of workers and evaluate their daily performance.

Correct AnswerverifiedShow Answer

Decision making occurs in all management functions.

Correct AnswerverifiedShow Answer

Which of the following would be a concern addressed in a strategic plan?

Correct AnswerverifiedShow Answer

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