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Most business processes are cross-functional or cross-departmental processes that span the entire organization. Which of the below does not represent a cross-functional business process?


A) Order-to-delivery process
B) Loan processing
C) Taking a product from concept to market
D) Processing payroll

E) C) and D)
F) None of the above

Correct Answer

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Augmented reality is the viewing of the physical world with computer-generated layers of information added to it.

A) True
B) False

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Which of the below key terms represents the types of decisions made at the operational, managerial, and strategic levels of a company?


A) Structured decisions
B) Unstructured decisions
C) Semistructured decisions
D) All of the above

E) A) and D)
F) All of the above

Correct Answer

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Review the below list of key terms and determine which one typically occurs during strategic business process improvement.


A) Automation
B) Streamlining
C) Reengineering
D) Improvement

E) B) and D)
F) B) and C)

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What is strong AI?


A) Refers to a set of instructions that completes a task.
B) A type of artificial intelligence that enables computers to both understand concepts in the environment, and also to learn.
C) Machines can still make their own decisions based on reasoning and past sets of data
D) Refers to the field of artificial intelligence that works toward providing brain like powers to AI machines; in effect, it works to make machines as intelligent as the humans.

E) B) and C)
F) All of the above

Correct Answer

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Neural networks use technology allowing humans to interact with a computer through bodily sensations and movements-for example, a cell phone vibrating in your pocket.

A) True
B) False

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What are strategic business processes?


A) Dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.
B) Semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements
C) Static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.
D) None of the above

E) B) and D)
F) C) and D)

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Benchmarks are baseline values the system seeks to attain.

A) True
B) False

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A digital dashboard produces graphical displays of patterns and complex relationships in large amounts of data

A) True
B) False

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What makes analytics part of a business process?


A) Operationalized analytics.
B) Robotic process automation.
C) Deep learning.
D) Machine learning.

E) A) and D)
F) All of the above

Correct Answer

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Which of the following is an incorrect enterprise view of information technology?


A) Processes are analytical for executives and transactional for analysts
B) Granularity is coarse for executives and fine for analysts
C) Processing is OLTP for executives and OLAP for analysts
D) None of the above

E) All of the above
F) A) and B)

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One of the most important and challenging questions confronting managers today is how to lay the foundation for tomorrow's success while competing to win in today's business environment.

A) True
B) False

Correct Answer

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What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?


A) ROI
B) CSF
C) KPI
D) None of the above

E) A) and B)
F) B) and C)

Correct Answer

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Which of the following is not a feature of a neural network?


A) Neural networks can cope with huge volumes of information with many variables
B) Neural networks can function without complete or well-structured information
C) Neural networks can analyze linear relationships only
D) Neural networks can learn and adjust to new circumstance on their own

E) All of the above
F) None of the above

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At the strategic decision-making level employees develop, control, and maintain core business activities.

A) True
B) False

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Which of the below examples indicates when the time is right to initiate a business process change?


A) The market being served makes a distinctive shift
B) The company is below industry benchmarks on its core processes
C) The company strategically passes or leapfrogs the competition on key decisions to regain competitive advantage
D) All of the above

E) A) and D)
F) All of the above

Correct Answer

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What is a task in a business process?


A) BPMN Event
B) BPMN Activity
C) BPMN Flow
D) BPMN Gateway

E) C) and D)
F) B) and D)

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Which of the following represents a business-facing process?


A) Loan processing
B) Order processing
C) Strategic planning
D) Customer billing

E) C) and D)
F) A) and B)

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What rotates data to display alternative presentations of the data?


A) Drill-down
B) Sensitivity analysis
C) What-if analysis
D) Pivot

E) B) and C)
F) B) and D)

Correct Answer

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MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables.

A) True
B) False

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