Question 1

A limitation of current CAD/CAM technology is the complexity of such systems,which means that computers used in design are unable to communicate directly with the computer-aided machines used to manufacture goods.

Accepted Answer

A) True 
 B)False

Question 2

__________ involves computers directly in the production process.

Accepted Answer

A)  CAD
B)  CAM
C)  AMDA
D)  AMCAPE) A) and B)
F) A) and D)

Question 3

MRP was a technique that helped managers:

Accepted Answer

A)  develop a reliable sales forecast.
B)  schedule the sequence of tasks workers must perform in order to complete a project.
C)  determine how many workers were needed to staff various departments.
D)  make sure that the right parts and materials were available at the right time.E) A) and D)
F) All of the above

Question 4

Operations management refers to activities managers perform to help their firms convert resources into:

Accepted Answer

A)  services,rather than goods.
B)  goods,rather than services.
C)  both goods and services.
D)  financial data.E) None of the above
F) A) and D)

Question 5

Millwell Manufacturing has just redesigned its facility layout to group similar equipment and functions together,and to allow flexibility in the sequence in which products are produced using these functions.Millwood's new layout is an example of the fixed position approach.

Accepted Answer

A) True 
 B)False

Question 6

The value added by the creation of finished goods and services from inputs is called ownership utility.

Accepted Answer

A) True 
 B)False

Question 7

ISO 9000 refers to a set of international standards for quality management and assurance.

Accepted Answer

A) True 
 B)False

Question 8

For services,the facility layout is usually designed to:

Accepted Answer

A)  enable the firm to maintain a continuous production run.
B)  help customers find and buy things.
C)  allow mass production techniques to be utilized efficiently.
D)  facilitate a centralized decision-making process.E) C) and D)
F) None of the above

Question 9

The main objective of lean manufacturing is to:

Accepted Answer

A)  keep labour costs as low as possible by expanding the use of other resources.
B)  produce products that have fewer frills and options in order to simplify the production process and keep costs as low as possible.
C)  produce goods using less of all types of resources compared to mass production techniques.
D)  get state and local governments to handle many of the tasks currently performed by the firm.E) B) and C)
F) None of the above

Question 10

R&D refers to what?

Accepted Answer

A)  all government spending.
B)  the spending by private industry,Canadian universities,and hospitals.
C)  work directed towards innovation and improvement.
D)  materials requirement planning.E) A) and B)
F) A) and C)

Question 11

Statistical quality control and statistical process control is designed to find errors before they happen.

Accepted Answer

A) True 
 B)False

Question 12

A firm that has been certified as meeting both ISO 9000 and ISO 14000 standards has demonstrated:

Accepted Answer

A)  world-class management of both quality and environmental standards.
B)  sound financial and marketing practices.
C)  ethical treatment of both customers and employees.
D)  that its recruitment and training programs for employees protect and promote basic human rights.E) B) and D)
F) B) and C)

Question 13

Due to the growth of the Internet,the cost of labour is no longer an important consideration in location decisions of business firms.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements about the impact of CAD/CAM on manufacturing is most accurate? CAD/CAM:

Accepted Answer

A)  is most useful to firms producing durable goods such as automobiles.
B)  has replaced ERP as the most sophisticated resource planning technique.
C)  allows firms to save money by replacing skilled labour with computers to perform all of the high-skill tasks.
D)  has made it possible to produce custom-designed products with little increase in costs.E) A) and C)
F) A) and D)

Question 15

The fastest growing manufacturing firms in Canada are those that:

Accepted Answer

A)  receive large government subsidies enabling them to invest in new technologies.
B)  face little or no foreign competition.
C)  have emphasized a strategy of mass production to achieve economies of scale.
D)  have expanded their operations by providing services as well as goods.E) B) and D)
F) A) and B)

Question 16

Facility location is one of the functions of operations management planning.

Accepted Answer

A) True 
 B)False

Question 17

Carol Preston is the plant manager for a firm that makes coats and jackets.She would like to use CAD/CAM techniques to be able to custom-make these items.Unfortunately,CAD/CAM is much better suited for producing industrial goods like machinery and equipment than it is at producing consumer goods like coats and jackets.

Accepted Answer

A) True 
 B)False

Question 18

An assembly process involves physically or chemically manipulating raw materials to create a product.

Accepted Answer

A) True 
 B)False

Question 19

The assembly line layout remains the most popular layout for most processes.

Accepted Answer

A) True 
 B)False

Question 20

A basic characteristic of flexible manufacturing is that it:

Accepted Answer

A)  relies heavily on labour,since humans are more adaptable than machines.
B)  uses machines designed to perform multiple tasks so they can be used to produce a variety of products.
C)  achieves its flexibility at the cost of much slower rates of production than mass production techniques.
D)  is only possible when using mass production processes.E) A) and D)
F) A) and C)

Exam 10: Producing World-Class Goods and Services

ISO 9000 refers to a set of international standards for quality management and assurance.

Correct Answer
verified

For services,the facility layout is usually designed to:

Correct Answer
verified

An assembly process involves physically or chemically manipulating raw materials to create a product.

Correct Answer
verified

A firm that has been certified as meeting both ISO 9000 and ISO 14000 standards has demonstrated:

Correct Answer
verified

Facility location is one of the functions of operations management planning.

Correct Answer
verified

The value added by the creation of finished goods and services from inputs is called ownership utility.

Correct Answer
verified

A basic characteristic of flexible manufacturing is that it:

Correct Answer
verified

MRP was a technique that helped managers:

Correct Answer
verified

R&D refers to what?

Correct Answer
verified

Operations management refers to activities managers perform to help their firms convert resources into:

Correct Answer
verified

__________ involves computers directly in the production process.

Correct Answer
verified

Which of the following statements about the impact of CAD/CAM on manufacturing is most accurate? CAD/CAM:

Correct Answer
verified

The assembly line layout remains the most popular layout for most processes.

Correct Answer
verified

Correct Answer
verified

Millwell Manufacturing has just redesigned its facility layout to group similar equipment and functions together,and to allow flexibility in the sequence in which products are produced using these functions.Millwood's new layout is an example of the fixed position approach.

Correct Answer
verified

The main objective of lean manufacturing is to:

Correct Answer
verified

The fastest growing manufacturing firms in Canada are those that:

Correct Answer
verified

Statistical quality control and statistical process control is designed to find errors before they happen.

Correct Answer
verified

A limitation of current CAD/CAM technology is the complexity of such systems,which means that computers used in design are unable to communicate directly with the computer-aided machines used to manufacture goods.

Correct Answer
verified

Due to the growth of the Internet,the cost of labour is no longer an important consideration in location decisions of business firms.

Correct Answer
verified

Exam 10: Producing World-Class Goods and Services

ISO 9000 refers to a set of international standards for quality management and assurance.

Correct AnswerverifiedShow Answer

For services,the facility layout is usually designed to:

Correct AnswerverifiedShow Answer

An assembly process involves physically or chemically manipulating raw materials to create a product.

Correct AnswerverifiedShow Answer

A firm that has been certified as meeting both ISO 9000 and ISO 14000 standards has demonstrated:

Correct AnswerverifiedShow Answer

Facility location is one of the functions of operations management planning.

Correct AnswerverifiedShow Answer

The value added by the creation of finished goods and services from inputs is called ownership utility.

Correct AnswerverifiedShow Answer

A basic characteristic of flexible manufacturing is that it:

Correct AnswerverifiedShow Answer

MRP was a technique that helped managers:

Correct AnswerverifiedShow Answer

R&D refers to what?

Correct AnswerverifiedShow Answer

Operations management refers to activities managers perform to help their firms convert resources into:

Correct AnswerverifiedShow Answer

__________ involves computers directly in the production process.

Correct AnswerverifiedShow Answer

Which of the following statements about the impact of CAD/CAM on manufacturing is most accurate? CAD/CAM:

Correct AnswerverifiedShow Answer

The assembly line layout remains the most popular layout for most processes.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Millwell Manufacturing has just redesigned its facility layout to group similar equipment and functions together,and to allow flexibility in the sequence in which products are produced using these functions.Millwood's new layout is an example of the fixed position approach.

Correct AnswerverifiedShow Answer

The main objective of lean manufacturing is to:

Correct AnswerverifiedShow Answer

The fastest growing manufacturing firms in Canada are those that:

Correct AnswerverifiedShow Answer

Statistical quality control and statistical process control is designed to find errors before they happen.

Correct AnswerverifiedShow Answer

A limitation of current CAD/CAM technology is the complexity of such systems,which means that computers used in design are unable to communicate directly with the computer-aided machines used to manufacture goods.

Correct AnswerverifiedShow Answer

Due to the growth of the Internet,the cost of labour is no longer an important consideration in location decisions of business firms.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified